Guarantee

At wewow we offer a full money back guarantee (excluding delivery costs). If you are not satisfied with any item that you buy from us then you may return it within a period of 30 days from receipt for a full refund of your purchase price. Delivery costs are non-refundable.

All we ask is that you return the item in the same condition that we sent it to you and that you return it using Royal Mail Recorded Delivery (if you are outside of the UK please use registered mail) so that a signature is required when delivered back to us. As soon as it is received we will send your refund.

Returns Policy

In the unlikely event that you have to return any products to us you should be aware of the following.

Please email support@wewow.co.uk with any problems. We always answer emails quickly. This helps us both have a record of events. Our staff who answer the telephone are mainly trained to take telephone orders, so please be prepared to be called back if you have a technical question. You will get a quicker and more informed response if you email support@wewow.co.uk

All returned goods must be securely packed and in an unused condition. We suggest you use a service that can provide “proof of delivery”. We will not be liable for items lost or damaged in transit back to us.

Damaged Goods: You should inspect the goods when you receive them for any damage. If the package you receive has been damaged in transit you should refuse the package and mark the courier’s sheet to show this. If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us by telephone on 0845 450 6262 within 24hrs (preferably immediately on the same day you receive them). We cannot be held responsible for damages reported after 24hrs of receipt.

Clearance items and bespoke products are exempt from any warranty.

Your statutory rights are not affected

Remittance Terms: All goods remain the property of wewow ltd.